↩️ Return & Refund Policy

At Aurevia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

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📅 30-Day Free Returns

We offer a 30-day return policy from the date your order is delivered.

Eligible items can be returned free of charge for a refund or replacement.

✅ Return Conditions

• Item must be returned within 30 days of delivery.
• Item must be unused or in good condition.
• Item should include all original accessories and packaging whenever possible.
• Proof of purchase or order number is required.

❌ Non-Returnable Items

• Personalized or custom-made products.
• Items damaged through misuse or improper handling.
• Products marked as final sale where permitted by law.

💰 Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

🔄 Exchanges

If your item arrives damaged, defective, or incorrect, we will gladly replace it at no additional cost.

🛡️ 1-Year Limited Warranty

All eligible products purchased from Aurevia include a 1-Year Limited Warranty covering manufacturing defects.

🌍 Shipping Countries

We currently deliver to:

• 🇫🇷 France
• 🇩🇪 Germany
• 🇬🇧 United Kingdom
• 🇺🇸 United States

🚚 Free Standard Shipping on eligible orders.
↩️ Free Returns within 30 days on eligible products.

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📞 Need Help?

To request a return or refund, please contact our customer support team before sending your item back.