↩️ Return & Refund Policy

At Aurevia, we want you to be satisfied with your purchase. This policy explains our return and refund process for orders delivered within the United Kingdom.

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📅 30-Day Returns

You may request a return within 30 days of receiving your order.

Eligible returns are provided with free return shipping. Please contact our customer support team before returning an item so we can provide the appropriate return instructions.

✅ Return Conditions

• The return request must be made within 30 days of delivery.
• The product should be returned in good condition.
• The product should include its original accessories and packaging where applicable.
• Your order number or proof of purchase is required.

❌ Non-Returnable Items

• Personalised or custom-made products.
• Products damaged through misuse or improper handling.
• Products identified as non-returnable where permitted by law.

This policy does not affect your statutory consumer rights.

🚚 Free Return Shipping

Eligible returns are provided with free return shipping. Please contact our customer support team before sending an item back to receive the return instructions.

💰 Refunds

Once your returned item has been received and inspected, we will confirm the status of your return.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider.

🔄 Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and details of the issue.

We will review the issue and provide the appropriate resolution.

🛡️ 3-Year Warranty

All products purchased from Aurevia include a 3-year warranty, subject to the applicable warranty terms and conditions.

If you experience a product issue covered by the warranty, please contact our customer support team with your order details and information about the problem.

🇬🇧 UK Orders

Aurevia currently accepts orders for delivery in the United Kingdom only.

• 🇬🇧 United Kingdom only
• 🚚 FREE standard shipping
• 📦 Estimated delivery: 2–7 business days
• ↩️ FREE eligible returns within 30 days

📋 How to Request a Return

1. Contact our customer support team.
2. Provide your order number and the reason for your return.
3. Follow the return instructions provided by our support team.
4. Return the eligible product as instructed.
5. After the return has been received and inspected, we will process the applicable refund.

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📞 Need Help?

Please contact our customer support team before sending a product back.