FAQ

Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping with Aurevia.

1. Where do you ship?

We currently offer FREE shipping to:

  • 🇫🇷 France
  • 🇩🇪 Germany
  • 🇬🇧 United Kingdom
  • 🇺🇸 United States

2. Is shipping free?

Yes. All orders include FREE standard shipping with no minimum purchase required.

3. How long does delivery take?

  • France: 2–5 business days
  • Germany: 3–7 business days
  • United Kingdom: 4–8 business days
  • United States: 5–10 business days

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can also use our Track Your Order page.

5. What is your return policy?

We offer FREE returns within 30 days of delivery. Items must be returned in their original condition.

6. Do your products include a warranty?

Yes. Every product purchased from Aurevia includes a 1-Year Limited Warranty against manufacturing defects.

7. Are taxes included?

Yes. All displayed prices are final. Customers do not pay additional taxes at checkout.

8. What payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

9. Can I cancel or change my order?

Yes, if your order has not yet been shipped. Please contact our support team as soon as possible.

10. What products do you sell?

Aurevia specializes in Home Organization, Home & Garden, Outdoor Living, Storage Solutions, Cleaning Essentials, and Everyday Home Products.

11. Where is Aurevia based?

Aurevia is a French company with warehouse partners located in France, Germany, the United Kingdom, and the United States to ensure fast delivery.

12. How can I contact customer support?

Email: contact@aurevia.com
Phone: +33 5 55 74 37 36

13. Is my payment secure?

Yes. All payments are processed through secure encrypted payment gateways. We do not store your payment card information.

14. Are your products authentic?

Yes. We source products from trusted manufacturers and suppliers that meet our quality standards.

15. How quickly do you respond to support requests?

We typically reply to all customer inquiries within 24 business hours.

Still Need Help?

If you have any additional questions, our customer support team is happy to assist you.

Aurevia
Email: contact@aurevia.com
Phone: +33 5 55 74 37 36